Frequently Asked Questions

I'm getting a yellow triangle and exclamation point

This is caused by an outdated version of FCP X. Update to fix the problem.

Is The Stock Footage Included?

No, only the FCP X Templates are included.

I Just Payed, How Do I Download?

You can download here: http://www.connerpro.com/members/ If you can’t download after 48 hours, please contact support. (Sometimes our payment processing system takes extra time to verify payment)

I Can't Order With My Credit Card

Our payment processor has a security to help prevent against fraudulent transactions. This is the most common reason for rejection. Please try again with another credit card. If that doesn’t fix the problem, contact your Credit Card Provider.

How Do I Use The Templates In Motion & Final Cut Pro?

Go to the members area and watch the tutorial. If you still need help, try opening up a support ticket. Please make sure you have the latest version of the program you wish to use it on.

Are All Templates Compatible With The Latest Version of Motion/Final Cut?

Yes, we update ALL of our templates to be compatible with the latest versions of Motion and final Cut Pro.

Where Can I Learn Motion & Final Cut?

Learn how to get the most out of Conner Productions here: http://connerpro.com/learn/

My Coupon Code Isn't Working

Make sure that you enter the coupon before you click the blue “Complete Purchase” button, you cannot enter it afterwards If the coupon still doesn’t work, it must have expired or isn’t valid.

I get a Blue Screen when using Templates In Final Cut Pro X

This is a bug that only occurs with older versions of Final Cut Pro X. Update to the latest version and it will work.

Can I share Your Templates With Friends?

Unfortunately, we do not allow this. An additional license must be purchased per users.

I can't find my download link

You can download here: http://www.connerpro.com/members/ If you can’t download, please contact support.